Problem
My anti-virus software found trojan fakealert on my computer, but it can't be removed by my security software, could you tell me how to remove this virus from my computer?
Solution
This trojan contains several executable files, dynamic link libraries and lots of registry entries, you may need to manually remove each of them.
- Press <Win> + <F> to launch Search window, and search for All files and folders:
- Search and Delete these files below by right click on the file:
zserv.dll
wstart.dll
winflash.dll
udpmod.dll
runsrv32.dll
questmod.dll
pynix.dll
jao.dll
bridge.dll
bridge.dll
jao.dll
pynix.dll
questmod.dll
rpnqrdnm.exe
runsrv32.dll
runsrv32.exe
susp.exe
tcpservice2.exe
udpmod.dll
users32.exe
winflash.dll
wstart.dll
zserv.dll
- Hold <Ctrl> + <Alt> + <Esc> to launch Task Manager, End Process if you find any one in the list below, and repeat the second step search and delete these trojan files:
rpnqrdnm.exe
runsrv32.exe
tcpservice2.exe
susp.exe
users32.exe
- Press <Win> + <R>, and type in regedit in the Run Dialogue, click on OK button to launch Registry Editor:
- Expand the Registry, and Delete this Entry:
HKEY_CLASSES_ROOT\clsid\{60e2e76b-60e2e76b-60e2e76b-60e2e76b-60e2e76b}
- Restart your computer and scan the system with your security software, the trojan fakealert may removed from your computer.
Tips
See also